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SVP
Director of MIS
BankFIRST
We struggled to get a particular model of passbook printer to work
with our core vendor's software. We were using a model that was on
the 'Proven Printers' list and I was reluctant to try a model that
Benchmark recommended because of the associated cost of having it
added to the 'Proven Printers' list. After 6 weeks of trying to get
the 'Proven Printer' to work without success, benchmark offered to
fly in one of their technicians with a Wincor High Print 4915. The
technician arrived the next day with the Wincor passbook printer and
had it up and running by day's end. Benchmark is much more than a
hardware or software vendor. They stand behind the products they sell
and their level of service is excellent.
Thank you, |
Network
Technician
Wilson Bank and Trust
I have been very pleased with Benchmark for refurbishing our Epson
printers. We use these printers 6 days a week 8 hours a day and Benchmark
has been excellent in putting them back into service for us once we
wear out the parts and start having issues with print quality.
We had tried several other companies previously but Benchmark was
the first company that gave us a very good success ratio when using
the refurbished teller printers. They are always very thorough in
getting the parts fixed and or replaced correctly so we don't see
problems when we get them back. Printers returned to me come back
100% when we get them back from the Benchmark repair center. I would
highly recommend them to anyone who would like to refurbish printers
for additional years of usage from these workhorses. |
Assistant
Vice President
Project Manager, Zions Bank Retail Services
"I wanted to thank each of you for your support with our issue.
Frankly, I'm a bit blown away with your great customer service!
You have taken this issue and ran full steam ahead with it. It has
been a breath of fresh air working with you.
:) D" |
Vice
President, Premier Bank
“We have been using the Epson TM-U375 for at least 5 years now
and we have been very happy with their performance. We currently have
about 80 units in production. The Epson TM-U375 is a very durable
printer and it requires very little maintenance. We use the Epson
TM-U375 for all types of documents and it does a great job producing
receipts, validation tickets, and cashier’s checks. We are currently
using the Epson TM-U375 on Windows XP and have used them on two other
teller systems.
I have been working with Ellen Sherman for about a year now and have
purchased several printers from her. Just the other day I sent an
older unit in for repair. On both the sales side and the repair side
I have been completely satisfied with Benchmark and Ellen Sherman.” |
Senior
Vice President, Washington Federal Savings Bank
As an organization, we empower our employees to take care of the customer
first, which is why our standard support reaches far beyond the scope
of any other company in the industry. Our customers can attest to
our commitment to customer service and how we go above and beyond
in helping them in their times of need. Take a moment to read what
our customers are saying about us:
" . . . Benchmark solutions provide us with the flexibility to
do just about anything we would ever want to do. We were not presented
with a software package and told, 'Here it is; take it or leave it.'
We had very specific ideas of how we wanted things to work and we
finally found someone who would listen to us." |
Maintenance
Services Manager, National City Corporation
"We started out with Benchmark just handling installation of
software and drivers, but it quickly expanded to all our break/fix
operations. It's saved the company a ton of money over the last four
years." |
Vice
President, PEOPLESBANK
"With STeller, we gained a better understanding of branch staffing
requirements. This enabled us to reassign 20 of our branch personnel,
without compromising customer service, to other areas within the bank
needing additional resources." |
Product
Manager, Wincor/Nixdorf
"Benchmark is a perfect reseller partner for us in our goal to
become number one in North America because of its long-standing reputation
for providing excellent products, service and support to its banking
customers throughout the United States." |
Senior
Vice President, Washington Federal Savings Bank
"We awarded our most important strategic undertaking in 20 years
to Benchmark . . . It doesn't take an act of Congress to get things
done at Benchmark." |
Vice
President of Operations, Heritage First Bank
"[Benchmark's] STeller system is so versatile and so easy to
work with that we could not be happier." |
Project
Manager, IBM Global Services
"I'd like to express my personal appreciation for the outstanding
work that Benchmark has been contributing to our project. Benchmark
staff is very flexible, detail oriented, has terrific communication
skills and is extremely professional. I value Benchmark's teaming
on this engagement." |
Asset
Management, Zions Data Center
"I would like to commend everyone for such quick response to
my issues. Coming from the resell side, I understand how much effort
goes into great customer service and Benchmark exceeds expectation." |
Vice
President, PEOPLESBANK
" . . . Thank you for being the best vendor I've ever dealt with!" |
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